TERMS AND POLICIES

 
  • All reservations are subject to availability.

  • Early Check-In & Late Check-Out Charges

· Up to 2 hours of 2000/- per room.

· Beyond 6 hours full charges per tent will be levied respectively.

  • Extension of Stay would be subject to availability.

  • Foreign nationals are required to present their Passport and valid visa.

  • Smoking is prohibited inside the tents and is only permitted in the respective smoking zone

  • It is mandatory for any Indian to carry a valid ID proof and present at the time of Check-in.

  • Once the booking has been made, no postponement will be done. If still, someone wants to change the booking date after confirmation, then cancellation charges will be taken and a new booking will be made for the new date.

  • All the outdoor Astronomy activities performed at Astroport Site are weather-dependent. In case of inappropriate or bad weather, alternate feasible indoor activities would be conducted.

  • The reservation shall be confirmed only after making a 100% advance payment.

  • The Guest will be held responsible for any loss or damage to the resort property caused by them.

  • Subject to the availability of rooms, we can offer you an early check-in and late checkout facility.

  • Pets are not allowed.

room BOOKING POLICIES

events & day visits

  • All bookings & tickets are subject to availability.

  • Event or Astronomy program cancellation/postponement rights are reserved with Astroport India.

  • No refund will be initiated in case of cancellation/postponement from the participant's end.

  • All the outdoor Astronomy activities performed at Astroport Site are weather-dependent. In case of inappropriate or bad weather, alternate feasible indoor activities would be conducted.

  • Day visit charges are non-refundable. Astronomy activity once booked, cannot be canceled.

  • The Guest will be held responsible for any loss or damage to the resort property caused by them.

 

privacy policy

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

cancellation & refund

Duration                                                                                 Cancellation Amount

Between 7-15 days before arrival                                  Applicable GST will be deducted

More than 7 days from the date of arrival                           25% Cancellation Charge

Between 4- 2 days  from the date of arrival                       50% Cancellation Charge

Less than 2 days from date of arrival                                100 % Cancellation Charge

 

  • The cancellation Amount is calculated as per the total booking amount.

  • Applicable GST will be deducted on all refunds.

  • Long Weekends Bookings like New Year, Christmas, Holi, Diwali, etc. are Non-refundable.

  • All 3rd party charges are non-refundable and cannot be postponed once booked.

  • No refunds in case of cancellation of trip due to a natural calamity/ logistical issues. If there will be any situation/circumstances which are uncontrollable no refund or postponement will be done by Astroport India.

  • All the refunds are processed within 24hrs and the amount is credited within 5 working days.

EVENTS

Astroport logo (name) dark background.pn
  • Facebook
  • Twitter
  • YouTube
  • Pinterest
  • Tumblr Social Icon
  • Instagram